Emergencies

In the event of an emergency please phone 01803 862142. This number is answered personally 24 hours a day. If it is engaged please keep trying as it means someone else is already talking to us.

We are only able to provide an emergency service for registered clients. If you are registered at another practice please use their out of hours service. We are proud of the 24 hour service that we provide to our clients and do not try to cut corners. We understand that it is an important part of your animals care.

We provide a 24 hour service 365 days of the year and use our own vets to cover the out of hours period. Some local practices share their out of hours cover so you may not be seen by your own practice. We have 2 vets on every night, weekend and bank holiday who cover all of the out of hours work.

Some local practices provide a mobile number but as reception is never 100% we do not rely on the mobile network and have one of our receptionists manning the phones at all times. Some practices use call centres to take their calls resulting in inaccurate messages and no local knowledge.

Between 7pm and 8.30am we are unable to deal with any enquiries regarding accounts or booking appointments so please do not phone unless it is a true emergency. Calling between these hours with non-urgent requests could cause someone with a real emergency to be left unable to get through.